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Arbor Parent Portal and App

At Thornhill Community Academy, we use the Arbor Parent Portal and Parent App for all school communications. 

Arbor is a free parent app that gives you direct access to information concerning your child's attendance, timetable, absence records, achievements, behaviour, and much more.

Further, through the Arbor app, we can send you messages with important information about your child's education and details of events at the Academy. For your convenience, all information is sent directly to your mobile or tablet device!

You will receive a notification and an email if we send you a message and there is no charge for the messages you send us.

The Arbor app is available for both Apple iOS and Android devices and can be found by following the steps below:

Step 1 - Go to your App Store
Step 2 - Search for Arbor
Step 3 - Download the free app

Logging in for the first time

Once you receive the welcome email from the Academy, follow the simple set-up instructions to start using the Arbor app.

The user guide, which can be downloaded from the link below, contains information and guidance on how to get started with the Arbor app.

If you require further assistance with using the Arbor app or have issues related to your account, please email james.macfaul@sharemat.co.uk

Visit your app store from the links below to download the Arbor app

 

 

Making Payments to the Academy via Arbor

Payment for school meals, trips and uniform items along with all other payments to the Academy, are to be made through the Arbor app. This provides a safe and secure way for you to pay and ensures that your payment is allocated to your child and for the purpose that you intend. Further information concerning Arbor payments can be found in our letter, which can be downloaded from the link below.

If you experience any issues regarding making payments via the Arbor app please contact julia.wood@sharemat.co.uk

Arbor App Support

The following links provide useful information from the Arbor Help Centre.

Help getting started and using Arbor 

Topping up your child's balance

Booking Parents Evening appointments

Signing up for a trip

Purchasing from the School Shop